Thank you for shopping with Pawptwin. This Shipping Policy explains how orders are processed, shipped, and delivered to customers within the United States.
Shipping Locations
We currently ship only within the United States. International shipping is not available at this time.
Order Cut-Off Time
Our daily order cut-off time is 12:00 PM (Eastern Standard Time – New York).
Orders placed before 12:00 PM (EST) will begin processing on the same business day.
Orders placed after 12:00 PM (EST) will be processed on the next business day.
Order Processing and Handling Time
All orders are processed within 1 to 2 business days.
Orders are fulfilled from Monday to Friday only.
This processing time includes order verification, quality checks, packaging, and preparation for shipment.
Shipping Transit Time
Once the order is shipped, delivery usually takes 3 to 7 business days.
Shipments are handled by carriers from Monday to Friday.
Total Estimated Delivery Time
The total estimated delivery time is 4 to 9 business days, which includes both handling and transit time. Delivery time may vary depending on the customer’s location, weather conditions, holidays, or carrier delays.
Shipping Fees
We offer free standard shipping on all orders within the United States. There are no hidden charges.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order through the Track Your Order page on our website.
Address Accuracy
Customers are responsible for providing a complete and correct shipping address at checkout. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses. Address changes are not guaranteed once an order has been processed or shipped.
Failed Delivery Attempts
If the carrier is unable to deliver your package after multiple attempts, the package may be returned to us. We will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost or Delayed Package
If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the carrier to assist in locating your shipment.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item so we can review and assist you.
Contact Information
Trade Name: Pawptwin
Email: support@pawptwin.store
Business Number: +1 313-474-0812
Address: 313 North Broad St, Lansdale, PA 19446, USA
Business Hours: 10:00 AM to 6:00 PM (Monday to Friday)