What products do you sell?
We specialize in high-quality pet accessories, including pet harnesses and collars. All our products are designed with comfort, safety, and durability in mind for everyday use.
Do you ship outside the United States?
No, at this time we only ship within the United States. International shipping is currently not available.
How long does order processing take?
Once you place an order on pawptwin.shop, it usually takes 1 to 2 business days to process your order. This processing time includes order verification, quality checking, and packing before the order is handed over to the shipping carrier. Orders are processed only from Monday to Friday, excluding public holidays.
Please check our Shipping Policy for more details.
How long does shipping take after processing?
After your order has been successfully processed and shipped, the delivery usually takes 3 to 7 business days depending on your location and the shipping carrier. Shipping time may vary due to weather conditions, holidays, or carrier delays. Most customers receive their orders within this estimated time frame.
What is the total estimated delivery time?
The total estimated delivery time is 4 to 9 business days, which includes both the 1 to 2 business days of processing time and the 3 to 7 business days of shipping time. This is an estimate and not a guaranteed delivery date.
What is your order cut-off time?
Our daily order cut-off time is 12:00 PM (Eastern Standard Time). Orders placed before 12:00 PM will start processing on the same business day, while orders placed after 12:00 PM will be processed on the next business day.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. There are no hidden charges.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking details. You can also track your order through the Track Your Order page on our website at any time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and returned with the original packaging and order proof.
Please check our Return and Refund Policy for more details.
How long does it take to receive a refund?
Once your returned item is received and inspected, your refund will be processed within 10 business days. Additional time may be required for your bank or payment provider to reflect the refund in your account.
Are return shipping costs free?
Yes, return shipping is free of cost for approved returns. There are no restocking fees.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos so we can review your case and assist you.
Can I cancel my order after placing it?
Orders can only be canceled before they are processed or shipped. Once an order has entered the processing or shipping stage, cancellation is not guaranteed.
Which payment methods do you accept?
We accept secure online payments through major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods shown at checkout.
Is my payment information secure?
Yes, all payments on pawptwin.shop are processed through secure, encrypted third-party payment gateways. We do not store your full card details at any time.
How can I contact Pawptwin?
You can contact us during business hours using the details below:
Trade Name: Pawptwin
Email: support@pawptwin.store
Business Number: +1 313-474-0812
Address: 313 North Broad St, Lansdale, PA 19446, USA
Business Hours: 10:00 AM to 6:00 PM (Monday to Friday)